INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What is SIRAH?

SIRAH is a women-owned retail and wholesale fashion-lifestyle brand specializing in premium abayas, catalog dresses, and skincare products, available in-store and online.

2. Where are your stores located?

We currently have three stores in Noakhali Super Market, Maijdee, Noakhali, Bangladesh.

3. Do you have an online store?

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4. How can I place an order?

You can place an order through our website, Facebook, or by visiting our physical stores.

5. What payment methods do you accept?

We accept cash on delivery (COD), mobile banking (Bkash, Nagad, Rocket), and bank transfers.

6. Can I modify or cancel my order after placing it?

Orders can only be modified or canceled before shipping. Please contact our customer service as soon as possible.

7. Do you offer home delivery?

Inside Dhaka: Home delivery only

Outside Dhaka: Courier service

8. How long does delivery take?

Inside Dhaka: 1-2 days

Outside Dhaka: 3-5 days

9. What are the delivery charges?

Inside Dhaka: 100 BDT

Outside Dhaka: 150 BDT

10. Do you accept returns or exchanges?

Yes, we accept exchanges within 3 days of purchase if the product is unused and in its original condition. We do not offer refunds.

11. What should I do if I receive a damaged or incorrect item?

Yes, we accept exchanges within 3 days of purchase if the product is unused and in its original condition. We do not offer refunds.

12. Do you offer wholesale pricing?

Yes, we provide wholesale options for bulk purchases. Contact us for pricing details.

13. How can I become a reseller of SIRAH products?

If you're interested in reselling our products, reach out to us via email or phone for more information.

Contact Information

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS